Shipping Guide

Shipping FAQ

1. How Can I Trace My Order?

You can follow your order both during processing and after it has left our warehouse.

Processing: You can check the status in "My Orders" page in your account.

Shipped: Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order. Tracking information is also available in your Order Details.

2. How Do I Change My Delivery Address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service (or email to Now!

3. Why didn't I Get A Tracking Code?

Standard shipping offers great low rate shipping however orders under $30 using standard shipping will not have a tracking code.

If you used one of our other shipping methods or your order is over $30 using standard shipping and have not received a tracking code, check your order status, it may have not been shipped yet. You will be emailed the tracking code when the order is made.

Any questions, please contact our Customer Service or email to

4. What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?

We will send out your order in 48 hours.



Delivery time

Tracking Web

Air mail and Air mail with tracking number:

10-30 working days



6-10 working days



3-8 working days



3-7 working days


5.How Do I Cancel An Order?

Please contact us as soon as you realize you need to cancel. Contact Customer Service or email to

You can find out you order status in "Order Details" page in your  account.

* For what you have already purchased. We have shipped the product, but you no longer need it, you need to pay 10% of the shipping and re-listing costs.

6.If need to pay the tariff, do you need to bear it by the customer?

We will bear all the customs duties of our customers.